Blog - Customer Experience
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3 min read
3 Tips for Developing a Customer Journey Optimization Strategy
Over the past year, as life has globally become more tethered than ever to technology and digital experiences due to the pandemic, site experience and ease of navigation have never been more important. Compound this digital reliance with a saturated marketplace where 100s of retailers compete for finite wallet share and you’ll see why a […]
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4 min read
Data: The Secret Weapon for Customer Satisfaction
Being data-driven isn’t something you can just proclaim. It’s something you have to work towards and maintain. How are today’s brands becoming more data-driven? They’re adopting new tools and incrementally making changes based on their data and analysis. As the eCommerce landscape continues to get more and more competitive, now is a great time for […]
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4 min read
15 Customer Experience Leaders to Follow
The world of customer experience is ever-changing – as consumer preferences and the technologies that aim to serve them continue to evolve at a dizzying pace. New technology disruptors and sophisticated strategies are introduced almost daily. It can be tricky to keep track of all these innovative CX strategies and trends. Luckily, something as easy […]
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3 min read
To provide understanding during this uncertain time, we are monitoring the impact of coronavirus on online consumer behaviors. See the latest data on our Covid-19 eCommerce Impact data hub. Our analysts have been capturing and analyzing billions of digital visitor sessions over the past 15 weeks to bring experience makers up-to-date insight into online customer […]
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4 min read
Leveraging Data Science to Understand User Behavior
This article was written by our partner Cognetik, as part of our series highlighting direct insights from our large ecosystem of partners. Data Science is an umbrella term used for multiple industries, such as data analytics, big data, business intelligence, data mining, machine learning & AI, and predictive analytics, and is clearly on an upward trend. […]
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3 min read
How We’re Empowering Brands to Improve Lives Through Digital Experiences
At Contentsquare, we envision a world where every digital interaction improves lives. As we spend more and more time online these days, it’s important to us that the user experience and customer journey are meaningful. But today, the digital world is plagued by poor experiences. Brands have traditionally been unable to deliver the experiences customers […]
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4 min read
3 tips to improve your mobile user experience
Keen to level up your mobile user experience? You’ve come to the right place. At Contentsquare, we’re committed to helping you build incredible mobile experiences for your customers through our mobile app analytics. With our industry-leading software, you’ll get the most comprehensive insight into your native app mobile experiences and can provide your digital teams […]
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3 min read
Mobile footers matter more than desktop footers—here’s why, and what to do about it.
If we follow the traditional rules of web design, then the further you go down the page, the less important the information there. However, when it comes to mobile rules change, especially regarding the footer.