I recently had the opportunity to moderate a parent-packed panel supported by Contentsquare, focused on fostering a family-friendly workplace culture, and had a wonderful experience. As we continue to grow and evolve as a company, it’s crucial that we create an environment where all employees feel supported in balancing their professional and personal lives. It truly made a difference that all the panelists are all Contentsquare parents who are navigating the balance of career and family life. We heard from:

• Sarah Deel, Senior Director of Brand Strategy (Based in the US)
• Eric Mistry, Strategy & Shared Services Operations Manager (Based in the US)
• Boris Schapira, Strategic Consultant (Based in France)
• Melanie Oberman, Global People Success (Based in the US)

For parents, those curious about the experiences of working parents, and those who want to support working parents on their teams, we hope that the content proves useful. Read on for the key takeaways!

We kicked off by asking the million dollar question: how do you do it?! What’s one tip you’ve implemented into your work life to maintain a balance and be a great working parent for your family?

Melanie emphasized the importance of setting boundaries, particularly establishing a firm start and end time for meetings each day. “I work asynchronously outside of those hours, but it’s crucial for me to be with my family during key moments—getting them ready in the morning and ensuring they go to sleep at night. I’m fortunate to have a great partner, and we have clear roles, especially when our child is sick, which is one of the hardest parts of parenting young children. I’m also grateful for the understanding and support of my team at work!” Melanie shared.

“Calendars are life,” commented Eric. “Review them often.”

When it comes to how personal experiences of how parents raised their families impacted their lives at work, the panelists had much to say.

Eric stressed, “Little moments add up, but don’t stress about it all. Separate life from work, but use spreadsheets and reminders to lessen the mental load.”

Emotions can come into play, as well. “Bring more empathy to work as everyone’s situations are different, “commented Melanie.

Boris shared, “It made me a better project manager. As a parent, you have to set the pace, define a framework, collect needs, share information at the right time with the right person… and at the same time, becoming a dad helped me detach from my work as a definition of who I am. It made me a better professional because, with the weight of my identity off my shoulders, I can make more rational decisions and bounce back faster when I fail.” That’s quite a statement to be proud of!

While the working parent role sometimes feels like a specific category or even a special club, companies must make parents feel good about their work, creating an inclusive workplace culture.

In the U.S., 1 in 4 employees (27 percent) in the private sector workforce have access to paid family leave. At Contentsquare, both birthing and non-birthing parents have access to 16 weeks leave earning their full salaries. This also applies to adoption and surrogacy. Contentsquare recently increased the leave for non-birthing parents to better support employees during these critical life transitions, as well as recognize non-birthing partners’ role in parenting and caregiving.

Sarah shared, “Having a flexible start and end to the day is great, but what would drive the most change is more paid parental leave (especially for mothers)! A childcare stipend would also be welcomed, especially in the U.S., where quality childcare expenses are very high.” In other countries, such as France, for example, this would look like a partnership with a private creche system.

Additionally, implementing a camera-off culture, async work, and even a wellness stipend dedicated to self-care and mental health, which Contentsquare provides. Comfortable rooms for pumping make a difference, too – at Contentsquare, all offices have lactation rooms available for nursing mothers.

Mel recalls, “At Heap, we received a care package when we became parents (a branded onesie, life support goodies, $250 to a grocery delivery service via Instacart, and even a two-week part-time re-entry (coming soon to Contentsquare!).

No matter what, creating an inclusive workplace culture must make it easy and special for parents. The panelists recommended celebrating them and training managers to do this for parents on their teams. 

“Things like limiting phone calls, respecting daily family routines like we do for other important life events and sick days, and supported intermittent leave are all crucially important,” says Eric. “Help us do whatever we can to afford good daycare, too!”

Boris stresses the importance of making kids visible in our daily lives. “I believe that every employee should be able to bring their kids to work, physically or remotely, with a policy that optimizes the parent’s comfort and minimizes risks and disruptions. If we can do it for dogs, we can do it for kids.” Great point!

Company culture is a key factor in enhancing one’s work/life balance as a parent. However, an employee’s direct manager also has a role to play, especially when an employee returns to work after a major life event, such as having a baby or parenting a new child.

The overall consensus? When you return to work after parental leave, you are essentially starting a new job. Onboarding documents should be provided by a manager, output should be valued over hours, respecting boundaries and checking in regularly are all at the top of the to-do list for a manager in this situation.

For those who may be parents soon or in the future, the panelists had a few suggestions to kick off a new life as a working parent on the right foot.

As a parent to a 17 month old girl, I personally have had success in time blocking my days and really focusing on being productive during the times that I am on. 

Eric recommends, “Make it personal! Take a million+ pics, write down quotes that your kids say, or start a blog with their stories. And at work, it’s ok to feel weird about being back at it after solely focusing on being a parent.”

“As you re-enter the workforce, learn what deserves your energy and what does not. Not everything will carry the same weight of importance,” said Sarah.

Boris shares, “I don’t think anyone is really ready for parenting until they’re faced with it, so if you try to be a good parent, you are a good enough parent. Drop the guilt, and build a support system. If you just have someone to share parenting challenges with, it’s already something. Once you feel supported enough to talk about it freely, talk to your manager and team about your needs and challenges: specific hours, workload, and emergencies. People can understand, and it will always be easier to communicate about it than to accumulate stress alone.”

Of course, it’s not all fun and games. Working parents not only have to balance working while parenting but also have to cope with the hard moments. 

Sarah shares, “Context switching and living up to the expectations of everyone who depends on me. And reliable childcare. Those are the hard times.”

“Missing moments. Having no real village near us. The pressure of having it on me for more than just me. All of these and more are challenges we are overcoming,” said Eric.

While Boris copes with not being available for school-related events, Melanie’s challenge has mainly been the mental load and disruption when they are sick  – “It upends my entire day!” she shared.

Yet the job of being a parent is as rewarding as can be. Parents become parents for so many reasons, but for those who are working parents, the best parts are stars in the sky.

Most panelists identified with having multiple identities and being on the journey overall. “Busy people are the most efficient people!” shared Melanie. “I’ve also enjoyed the forced boundaries and many moments to cherish when working from home. I like talking to my daughter about my job, too. She doesn’t get it, but she will in time.”

Sarah commented, “It’s a mental exercise for a different part of your brain! The privilege that it is to be the first strong female example my son sees and learns from is incredible.”

In conclusion, those who are working parents at Contentsquare in particular, in the technology industry, have access to a slightly more flexible working style compared to other industries. Parents are juggling it all and our kids are doing well, but there’s still a lot of actions corporations can take do help support parents even more. Employers need to be part of the village that creates the conditions to make it possible, and having open conversations like our recent panel help normalize the experiences and help those who are not parents but want to be supportive and learn how they can play a role.

So, when working parents are supported at work, they’re able to show up better for their families. And when they’re able to be more present for their families, they’re able to do their best work.

“Making things work better for parents and other groups (such as Contentsquare’s Abilities ERG) means they can work better for ANYONE,” said Eric.

On behalf of the Global People Success team, Melanie shared: “As we navigate our work together, it’s important to remember that everyone has unique personal circumstances, whether they are parents or not. To foster a supportive and inclusive work environment, we need to understand the individual needs of our team.

At our global company, which has recently integrated three distinct cultures, Contentsquare, Hotjar, and Heap, this awareness is even more crucial. We are blending diverse experiences and perspectives. Let’s be mindful that each person comes from a different background and has unique challenges. By appreciating these differences, we can create a more cohesive and empathetic workplace.”

Thank you to all the panelists for joining and sharing your truths!

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Do you want to join Contentsquare in a global, values-driven, dynamic, and collaborative work environment? To view our careers site, please visit Contentsquare Careers.

The post Creating a Family-Friendly Workplace at Contentsquare appeared first on Contentsquare.

Tell me about your journey and your start in the tech world

I actually studied Spanish at first, I wanted to be a teacher, but I ended up attending a business school which led me to Dublin, and that’s where I first encountered the tech world. I started as an SDR and was rapidly drawn into this ultra-challenging industry with so many opportunities.

At some point, I decided to come back to France and that’s when I started working at Contentsquare. In November it will be my 7th year, and I’ve stuck around because I’ve had extraordinary growth as well as a real passion for the SDR role. 

Being an SDR in the past, does that help you manage that same role today? Do you have the same growth objectives for your team as you’ve had for yourself? 

Being an SDR in the past has helped me, but the SDR job I had has nothing to do with the SDR role today. We used to do everything manually, whereas today everything is synchronised. We pair volume and personalisation much easier than before. However, the very essence of the job remains the same: you have to be extremely resilient. We’re working on monthly targets and every month your gauge goes back to zero. Psychologically it’s quite intense, every phone call, every email, during each interaction you’re in a sales posture. 

For the growth objectives, when I hire an SDR I’m going to do everything in my power to help them grow and to put them on the right path for their career development. Having a sales career can be amazing but it’s a lot of hard work. That’s why I am demanding with my team and why I require excellence, just as they do for themselves. . 

Regarding growth, what’s the SDR career path like at Contentsquare, and their objectives in this role?  

When we recruit an SDR, they enter an academy of excellence. There are three levels of seniority with specific training for each. If they have the ambition to have a commercial career, for 6 months they will enter a training cycle that will make them evolve from Senior SDR to Junior Account Executive. They’ll follow modules, there’s a buddy system, they’ll be in a duo with an Account Exec, work with them during their appointments, calls, negotiations, etc. I also have people in my teams who have moved to M&A, Sales Ops, Customer Experience… Evolution is taken very seriously. 

As for their objectives, the main one is to generate a certain volume of pipeline. It’s also important to have the right attitude, to be willing and to be a team player. When you’re attracted to the SDR role and a sales career, you need the attitude that goes with it, the positive energy. You need desire, ambition and to always act ethically. That’s essential for us. 

Could you speak more to the  “ethical ambition”? Does that mean not being too competitive? 

We’re very competitive! That’s part of what contributes to our strength, as well as the fact that in any SDR team in the regions I work in, people are friends. Throughout the regional SDR teams, everyone is very collaborative. They are a perfect example of our value “In It Together”. We’re all working for the same company with a common ambition. That’s something I’m really proud of. We’ve got the right attitude in our team. 

How do the SDRs contribute to the global company strategy? 

When the sales reps get their patches at the beginning of the year, they draw up an approach strategy and say “I think I’m going to do this many deals”. We then establish the prospecting strategy: we develop the organisation chart, identify the relevant people needed to achieve pipelining and bookings targets and write down recommended actions. We also partner with marketing to understand their roadmap and see how we can collaborate. We match the ambition of Sales, while looking at our own targets, which are a little more volumetric since we need to have backup prospects in case a deal goes wrong. 

When recruiting an SDR, what are the skills or background you’re looking for? 

I’m not looking for a specific skill or background because it’s a job which is different from one company to another. So I’m making sure the candidate has a genuine interest in sales, likes to collaborate, is a strong communicator, organized, possesses good analytical skills, and is resilient. Energy and motivation, that’s going to be what we’re looking for. The hard-skills, these can be developed on the job and new hires have 3 months of fairly intensive training when they join. 

The individuals on the SDR teams are either recent graduates or people who come from completely different industries, from banking to luxury goods, retail, real estate, and finance and are looking to make that industry switch. Nothing to do with SaaS or Tech. It’s an extraordinary profession, conducive to professionals from diverse work backgrounds, which brings us a wealth of knowledge.

Is there anything you’d like to wrap up on? 

I think it’s important to mention the international opportunities. I have people who have moved from one territory to another. Some have moved into Sales France and then left for the United States or even Australia. We’re delighted to help people develop, not just in terms of promotion but also in terms of geographical development via the company’s international mobility policy. 

As my final note, I’d like to spotlight the exceptional SDRs I’ve had on my teams who were promoted and had the opportunity to move to another team. I’m proud to share that each and every one of their new managers has come back to me at some point saying that it was clear that the training those previous SDRs received was exceptional. However, I also credit the successful transition into their new roles to not only their drive but because they take responsibility. Ownership and accountability are important; they are linked to rigour, organisation, and communication. I want people coming into the SDR role to think to themselves “I’m not just starting a training course,  but embarking on a journey of and to excellence.”  The SDR role is a high-value-added job, and even more so at Contentsquare. 

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Do you want to join Contentsquare in a global, values-driven, dynamic, and collaborative work environment? To view our careers site, please visit Contentsquare Careers.

The post All you need to know about the SDR role at Contentsquare appeared first on Contentsquare.

My morning routine

My day kicks off with a good cup of Earl Grey tea and some healthy biscuits — it’s my secret recipe for starting the day on a positive note. Following this, I spend some time reading the latest Reddit posts, which are mainly about Android development and photography. Yes, I am a photographer in my free time, and I enjoy keeping my creativity active!

Arriving at work

My preferred mode of transportation? Well, these days, it’s from my kitchen to my home office, thanks to remote work. No crowded metros or traffic jams — just me, my laptop and a cozy workspace. I begin my day by checking my emails, reviewing the JIRA board to set daily goals and taking a look at GitHub for any ready pull requests. Next, it’s time to attend our quick standup to catch up on tasks, sync with the team and address any blockers.

My job responsibilities

The mission at hand is significant — it’s all about processing app frames in real time without affecting performances. Prioritising performance is crucial, given that Session Replay works in real-time and continuously processes a substantial amount of data in a limited timeframe. For this reason, optimizing battery and data consumption is also essential. Working on the Session Replay is challenging, but it’s the kind of challenge that keeps the neurons firing and never leaves you bored!

Collaboration and teamwork

Despite being fully remote, collaboration is at the heart of our team. We keep things streamlined with minimal meetings, except for our morning standup and a few scrum-related gatherings during the week. Due to the project’s complexity, constant communication is essential. Brainstorming and collaborating between teammates is where the real magic happens. Pair programming is the key to success for me: I believe two brains are better than one, especially when tackling complex tasks. PR reviews are crucial, too – they not only track changes and ensure code quality but also offer fresh perspectives, pushing me to up my coding game.

Lunch break

Lunchtime is a pause to recharge both body and mind. I prioritize cooking healthy meals, emphasizing the belief that a well-fed body equals a well-fueled brain. Contentsquare’s flexible work arrangements allow me to squeeze in a home workout or a stroll outside, breathing in some fresh air to keep my mind active. As a firm believer in the importance of a healthy work-life balance, these habits set the right tone for a productive afternoon.

Afternoon activities

Post-lunch, it’s back to the grind! The afternoon involves diving into support tickets, fixing bugs and making improvements. If there are no support tickets, it’s time for feature implementation. Continuous improvement is key, and the challenges we face in optimizing performance, battery and data consumption keep things exciting.

End of the day

As the day winds down, I take another stroll, stopping by a local grocery store before heading back home. Evenings are reserved for cooking a delicious dinner, reading IT books, exploring new technologies and catching up with family and friends.

The key to keeping a healthy equilibrium

Contentsquare’s culture is unique. The company values work-life balance, allowing for self-organization. A manageable workload, coupled with an environment that encourages personal growth, makes Contentsquare an ideal workplace. Also, working on the SDK keeps me on my toes, expanding my software engineering knowledge through dedicated learning time and attendance at Android-related conferences. The key to my productivity is the remarkable work-life balance promoted by Contentsquare. Organizing my day, taking breaks and having the freedom to step away when needed contribute to a healthy mental state. This balance is crucial, especially when working on challenging projects like the Session Replay.

That wraps up a day in my life as an Android Software Engineer at Contentsquare. The challenges of the Session Replay team keep me engaged, and the supportive team spirit ensures that each day is both fulfilling and enjoyable. If you are looking for a workplace that values growth, collaboration and work-life balance, Contentsquare might just be your ideal destination.

The post Day in the Life: Riccardo Porcu, Android Software Engineer at Contentsquare appeared first on Contentsquare.

Can you tell us about your journey to Contentsquare and your role here?

I graduated from the University of Liverpool in 2017, not really knowing where I wanted to go or what I wanted to do, so I did some traveling abroad. I landed my first job in Australia as a Coordinator. From there, I worked in this function, but I always had this itch to work in-house, to fully understand the business I recruited for, and to feel fulfilled by bringing people into a company that was exciting to work for. 

In early 2022, Contentsquare reached out to me. I was super excited about it, and it’s been a great place to be. We have the resources, structure, and established teams to do our work, but we still have that startup mentality – things move fast, and you have a lot of autonomy in your role. It’s not so structured that you can’t make an impact.

In my role, I partner with different business units, including Sales Development. It’s a constant learning experience. I tackle new challenges with every role I recruit for, and I do my best to provide the best candidate experience to each person I engage with about opportunities here. A career switch is a big deal, so I do my best to partner with them and be honest and open in communications. Once I hire someone, it’s exciting to interact with them at work. 

Could you give us an overview of Contentsquare’s Sales Development team, its importance within the company, and what they do on a daily basis?

The Sales Development team plays an integral part of our pipeline generation for potential Contentsquare clients. I work closely with our EMEA Sales Development team. Within EMEA, we have different teams in Paris, Munich, Amsterdam, London, and Madrid. Each team is dedicated to different markets in the region. These teams are crucial in shaping our business and determining our growth strategies. Each region has its unique approach to market evangelism. For instance, we have strong brand recognition in France, whereas newer markets require more extensive evangelism efforts.

The day-to-day of an SDR includes lead generation by prospecting – making outbound calls, and building email campaigns. They are researching enterprise prospects in their market and building targeted strategies to engage with CSuites. They qualify these leads and work closely with their Account Executive to set up meetings or demos. Sales Development requires patience, persistence, and a desire to go beyond and be better. They may also take additional training or focus on self-improvement on product knowledge and sales skills. 

In your opinion, why is Contentsquare’s Sales Development Program a great place to kick off a career in tech sales?

If you’re eyeing a career in tech sales, you can’t go wrong at Contentsquare. In addition to being in the B2B enterprise space as a market leader, the sales team has a strong training program, and Contentsquare as a whole prioritizes growth and development. 

Our sales team receives a strong foundation of the DXA industry, client profiles, our product, and SaaS sales in general. We have a dedicated Sales Enablement team to ensure that our new SDRs receive comprehensive onboarding and all the tools and tactics for success in their first three months, and following onboarding, they continue to support the ongoing development of our teams. In addition to formal training, SDRs also collaborate closely with their Account Executives weekly, which not only helps with day-to-day tasks but also provides an invaluable opportunity to learn from some of the best professionals in the DXA space.

In terms of growth and development, as long as you’re dedicated to your work, proactive in your role, and committed to learning, you’ll find opportunities to advance. While the traditional path from SDR leads to becoming Account Executives, all employees engage in professional development discussions alongside their quarterly performance reviews. As a result, we’ve witnessed SDRs transition to various other areas of our business, including Customer Success, Sales Enablement, SDR Management, and more.

What makes an ideal candidate for the Sales Development team at Contentsquare? 

This can change from region to region, but the focus is massively on soft skills. As long as you give your all, you want to learn, are proactive, and take on everything you can, they aren’t opposed to those without sales experience.

In terms of soft skills, curiosity takes the lead– SDRs do a lot of talking in the role but also need to have a genuine thirst for knowledge. In their day-to-day, they ask probing questions, actively listen to responses, grasp pain points, and respond. Additionally, it involves having a deep-seated curiosity to grow your skills and a genuine desire to learn and be the best. 

We also want to see a determination for a career in sales. Resilience is key, both during the interview process and when you’re in the role itself. Being an SDR offers great satisfaction but also can have its challenges, and those who understand these and are realistic about what to expect tend to excel. 

We also seek individuals who are driven by targets whilst also thriving in a team environment. The Sales Development team fosters an environment of open communication and transparency, and they lean on each other, so collaboration is crucial in this role with a preference for a healthy sense of competition. Not necessarily competition with your team members, but a competition with oneself to continuously improve – one that encourages personal excellence but doesn’t involve sacrificing the needs of the team.

Lastly, a desire to genuinely understand our mission and our values at Contentsquare. When you’re interviewing here, we want to see what you’ve done to research us, what you’ve found, and how that relates to your personal motivations or aspirations for a company. We want to have an understanding of what makes us unique to you, how you resonate with Contentsquare’s vision, and why we’re a preferred choice. 

If you show these during the interview process, you will stand out. 

If someone were to apply, do you have any resume or application tips? 

As a recruiter, we often have to fill multiple roles at a time, which means we have roughly hundreds of resumes to look through each week. 

If you’re applying to the role, always answer the application questions in detail, and make sure we can get the most out of your resume in the least amount of time. Here are some tips:

• Write your role type (intern, full-time employee, contractor, etc.)
• Write a blurb about what industry you were in and what your previous companies did. 
• If you don’t have experience in sales, write a paragraph about why you’re looking to break into this field
• Highlight any achievements that show that you challenge yourself and/or are research-driven, such as sports, clubs, projects, etc. 

As an aspiring SDR, you may also reach out to recruiters via LinkedIn. This can be a great way to make yourself stand out, but it’s important to focus on your messaging and note that every recruiter has different preferences. In my opinion, when you do reach out, simply let us know that you have applied and express your interest in the role. We will review your application and get back to you as soon as possible. 

Could you provide insight into the interview process and tips for success? 

The interview process varies from region to region and team to team, however, there will always be a phone screen, a manager interview, a team interview, and a possible assignment presentation or role-play pitch within one of those steps.  Your recruiter, if not myself, will always communicate the steps with you at the beginning of the process. 

In terms of preparation for the interview, I always send a prep email to candidates, letting them know what to expect during the interview and tips for success. If you have not received this from your recruiter, don’t hesitate to ask them, and they will share it with you. It’s also important to have an elevator pitch for phone screens and interviews. Be sure to be clear and concise and communicate with impact. It’s important to avoid sounding too rehearsed and instead focus on building a relationship through two-way conversation. In order to effectively communicate, understanding social cues and active listening is also essential. 

Lastly, following each stage of the interview process, you’ll get feedback – positive and/or constructive. Show resilience and determination for your career and breaking into the role, and don’t hesitate to reapply in the future.

Do you have any final words for those considering a Sales Development role at Contentsquare? 

Contentsquare’s Sales Development team offers an exciting and supportive environment for those looking to start a career in tech sales. With Rebecca’s valuable insights and advice, aspiring SDRs have a clear roadmap to success within this dynamic and growing company. If you’re considering a career in tech sales, Contentsquare is certainly a place where your aspirations can take flight.

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Do you want to join Contentsquare in a global, values-driven, dynamic, and collaborative work environment? To view our careers site, please visit Contentsquare Careers.

We pride ourselves on our mission to make the digital world more human, and the experience we give our candidates and employees is just the same – a more human experience.

The post Navigating Your Sales Development Career Search: Tips from a Contentsquare Recruiter appeared first on Contentsquare.

Liberating? Not quite.

What came next was more than what I could have ever imagined. When my husband and I welcomed our daughter and our world changed immediately, work was understandably one of the last things on my mind. At that moment, it became physical and mental, and mental and physical, and continued to fluctuate between the two over the course of my maternity leave. My mind and body were challenged in ways I had not yet experienced in my life. My patience levels were tested. Taking care of another human – literally – is the real deal. The daily skills I needed were extremely different from the ones I had been used to throughout my career – answering emails, drafting press releases, crafting spokespeople quotes, running meetings, and being a team player. Now, I was leading the team of “mother” with a new member in tow – my baby. Core skills included changing diapers, feeding my baby, watching her cues to make sure she napped or ate when needed, quickly cleaning toys that dropped on the floor, and of course, losing sleep. Yet while I lost countless hours of sleep in the early days (just like they tell you), it did get better as the days and weeks went on (also, just like they tell you). 

When I returned to work this past summer, it was definitely bittersweet. Brushing the figurative dust off my computer and re-logging into Gmail and Slack was familiar but different. I knew my line of work, my role, my team members and my colleagues, but I felt a little bit like I had been walking on a path and wasn’t quite sure what else had appeared on that path in the months that I had been away.

One of the key skills that’s clear about working in PR is quickly acclimating to new situations, and that’s exactly what I did and am continuing to do. It’s a new adjustment, with things like factoring in time for daycare dropoff after being a remote WFH employee for many months and eagerly waiting to receive daily photo updates of my daughter on the play mat while I work through my afternoon at my computer. Preparing bottles when I have a free moment to get ahead of the early evening dinner and bedtime rush, which I hear only gets more complicated once we enter toddlerhood and beyond! And more.

As my daughter gets older and will grow out of the baby stage, into a toddler, little kid and eventually a big kid, I hope that she learns firsthand by watching me and others, that any woman can work while also being a mother. I hope that she will see that you can juggle it all.

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Do you want to join Erica at Contentsquare in a global, values-driven, dynamic, and collaborative work environment? View our careers site here.

The post PR Superhero Unleashed: Global PR Manager Takes on the Dual Role of Working Professional and New Mom appeared first on Contentsquare.

For over 30 years, Mental Health Day has been observed across the world to shed light on well-being and mental health.

Mental health is:

• Your emotional well-being
• Your psychological well-being
• Your social well-being
• A priority

Mental Health is not:

• Taboo
• Unalterable
• Always visible to others
• Two words at the bottom of a to-do list

Mental health issues can affect anyone, regardless of their circumstances, including in the workplace.

Recent studies claim we spend an average of 90,000 hours of our lifetime at work. So we might as well care for ourselves and the colleagues surrounding us. Contentsquare is aware of its responsibility in providing a healthy work environment and and supports several initiatives to promote well-being in the workplace. These include Plumm, our mental health support program providing meditation, coaching, and therapy services. The Culture Crew also plays a role in improving your work-life experience through various creative activities: Painting lessons, silent disco, cooking classes, knitting classes, video game tournaments are just a few examples of what they have organized for employees to meet each other and have fun. In some offices, yoga classes are available, and there’s also the well-being allowance, specifically designed for self-investment. It can be used, amongst other things, for courses, sport equiptment, theatre tickets, massage sessions, and various events.  Meetings are also a huge part of our daily work lives. To ensure they don’t become a burden, Contentsquare outlined guidelines (the do’s and don’ts as well as a meeting brief) on how to conduct pleasant & efficient meetings. A Decision Tree has also been created to double-check that a meeting is needed in the first place! On top of an individual approach, a structural approach, such as rethinking our daily habits, is necessary to take care of mental health on a company-large scale.

That being said, no matter what the company implements, you are the only person who knows what’s right for you, and you might not find your peace in what’s been listed above. Therefore, we’ll share some tips that will help you address any physical or mental challenges you may be facing.

As you may already know, sitting down and working on a computer for several hours without breaks is unhealthy (let alone for 90,000 hours). Add to this stressful meetings and a multitude of tasks and you’ve got the exploding cocktail.We understand you can’t simply click ‘delete’ on all these factors, but you do need to prioritize your mental health, so here’s what you can do:

Take a real break
Yes, a real ‘mind break’ – not 5 minutes on your mobile phone or freely browsing on your computer; go for a walk, stretch, or just breathe deeply for a few minutes! You have a beautiful landscape desktop background, but the ones outside, although sometimes less beachy, are still worth it. Block some time on your calendar if you need to. Breaks are as important and deeply linked to your working time. A well-rested brain hour of work is much more efficient than 2 hours of an annoyed and tired person.

Play a sport or just get moving
No need to start with a triathlon – you’d be surprised how good you can feel after a little jog or some bodyweight exercises. Enjoy a calming playlist, or the sound of nature in your closest park. Sports generate endorphins: neurotransmitters that improve your mood and reduce stress. It’s worth it.

Give back to those around you
Do you want to know what else can boost your energy? Giving back. How about mentoring someone from the company at the company you work? You get what you give (great song by New Radicals), so do provide guidance to anyone seeking it! You could join an employee resource group or even volunteer for NGOs outside of work. What you can also do is help others on a specific task. Theres no such thing as being too great of a human being and research shows that committing to one act of kindness a week  is associated with an increase in well-being.

Stop Switch-tasking
This is widely spread and unrecommended. You might not realize it, but you’re not being more productive. Quite the opposite actually. Several studies have shown that when one thinks they’re multitasking, what they’re truly doing is switch-tasking, which results in a loss of time. The human brain is not made to do several cognitive tasks at once. You will be more efficient and therefore avoid frustration if you focus on each task one at a time. Try it for 30 minutes, don’t check your emails, put away your phone, mute your slack, and focus on that one chore. 

Follow the 3×20 rule
The 3×20 rule is also a good tip to have in mind. Every 20 minutes look 20 meters away for 20 seconds. It’s an “easy-win” healthwise, and can keep the headaches away. 

Communicate openly
If you’re feeling overwhelmed or stressed, don’t keep it bottled up. Chat with your colleagues, friends, family, manager or HRBP about it. Let’s make talking about mental health at work as normal as discussing last night’s TV shows. 

Set boundaries between work and life
Don’t let your work hours bleed into your personal time. Work is just part of your life, not your entire life. Manage your time, make room for hobbies, friends, and family. When it’s vacation time, go full “out of office” mode and enjoy yourself. One first-step of doing so is to disable your slack and work email notifications on your mobile phone. 

Have a laugh
Finally, have a laugh! Watch a funny movie or show, spend time with your friends or family who brighten your day, read a funny book, have a game night, or attend a comedy show. Laughter releases endorphins, reduces stress, and boosts your mood, making it a powerful tool for improving mental health and promoting a positive outlook on life. 

Truth is: Once we become more aware of the factors that drain our energy, we can be more intentional about how we incorporate regular revitalization activities into our daily routines to eliminate that mental fatigue and even boost our energy. Once you give yourself some “me time” it’s a virtuous circle, personally and professionally. Committing to one of the tips above might bring you great benefits. Do not underestimate the positive outcome of simply trying. You can find much more information about mental health by clicking here.

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Verify the Email Source

It’s crucial to validate the legitimacy of the emails you receive during your job search with Contentsquare. Always ensure that the initial communications you receive come from a verifiable Contentsquare email address. Our legitimate team members will use email addresses that end with our official email domain – @contentsquare.com or @contentsquare-ext.com. This simple check can help you distinguish between genuine correspondence from Contentsquare and potentially fraudulent messages.

Check the Channel of Communication

Contentsquare maintains specific communication channels for official correspondence – these include email from a company email account or via LinkedIn from an employee of the company. Contentsquare does not initiating contact with job seekers through text messages, Google Chat and Microsoft Outlook

If you receive unsolicited job offers or messages via text, or through these platforms claiming to be from Contentsquare, exercise caution. It’s advisable to question the authenticity of such communications and verify their source.

Confirm the Job Posting’s Source

When exploring job opportunities, ensure that any job postings shared with you originate from our official careers site: www.contentsquare.com/careers. We provide a secure and dedicated platform for posting job vacancies. By verifying the source of job listings and applying only through our official channels, you can significantly reduce the risk of falling victim to fraudulent job postings from unauthorized sources.

Detect Fraudulent Communications by Analyzing Writing Style

Scammers often reveal themselves through unprofessional and poorly formatted emails and documents. Pay attention to the quality and professionalism of the correspondence you receive. Letters of employment, benefits overviews, and other official documents from Contentsquare should not only come from a verified communication channel, but also be well-structured, free from grammatical errors, and adhere to our established branding guidelines. If you notice inconsistencies or unprofessionalism, it’s a strong indicator of a potential scam.

Personal Information Protection

Protecting your personal information is paramount. Contentsquare will never request full personal information details, such as your Social Security number, via email. Upon hire, you will go through our HRIS Workday to input such information. Be cautious if you receive such requests and always exercise discretion when sharing sensitive information. If you’re unsure about the authenticity of a request, verify the request’s legitimacy through official Contentsquare channels and report it if you suspect fraudulent activity.

Equipment Purchases/Money and Cryptocurrency Requests

Before or after being hired by Contentsquare, you will never be asked to send funds for equipment purchases or any other reason. This is an uncommon and suspicious request to come from any company. If you encounter such a request, you must exercise extreme caution and refrain from complying. Verify the request’s legitimacy through official company channels and report it if you suspect fraudulent activity.

Review our Careers Website and How We Hire Page

Job seekers should refer to Contentsquare’s How We Hire page on our careers site to understand the Contentsquare job application and interviewing process.

Next Steps and Additional Resources

• If you are unsure if you have been contacted or have received any communication from an imposter/scammer, please email ta@contentsquare.com for support.
• If you have been contacted or have received any communication from an imposter/scammer, please be sure to block communications from the sender, report to local authorities, and report incidents directly to the platform on which it was received. You can find LinkedIn and/or Google’s scam forms here:
  • LinkedIn Help
  • Google Support
• If you think you’ve already been subject to a fake job scam impersonating Contentsquare, there are several ways to protect yourself, and you should ensure that the proper authorities are aware. Here is a link to a helpful article by Indeed on the topic:
  • 17 Common Job Scams and How To Protect Yourself
• To learn more about online employment scams, visit:
  • Federal Trade Commision Consumer Advice: Job Scams
  • How to avoid getting tricked by the ‘You’re hired’ scams

By diligently following these guidelines and remaining vigilant throughout your job search, you can safeguard yourself against potential scams and fraudulent activities while pursuing opportunities with Contentsquare. Your security and peace of mind are our top priorities, and we encourage you to reach out to our official channels if you have any doubts or concerns during your application process.

Disclaimer: This article is for information purposes only and is not intended to constitute legal advice. Consult with an attorney or lawyer for any legal issues you may be experiencing.

The post Defending Against Fake Job Scams Impersonating Contentsquare: Tips to Safeguard Your Job Search appeared first on Contentsquare.

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NEW YORK, July 6, 2023 – Contentsquare, a global leader in digital experience analytics, is proud to announce that it has been awarded Microsoft Partner of the Year in the category of French ISV – Independent Software Vendor. The award was presented to Contentsquare at the Microsoft Partner of the Year Awards on July 4 at the Microsoft France campus, in Paris.

“Being recognized by Microsoft as their French ISV Partner of the Year is a testament to our global, long standing partnership, joint investment, and the trust we have built over the years. Digital experience analytics and customer experience innovation are both here to stay. We are honored to receive this award and we look forward to continuing to empower global brands to revolutionize the digital customer experience.”

– Jonathan Cherki, Founder and CEO, Contentsquare.

Since 2021, Contentsquare has partnered with Microsoft Azure’s powerful cloud computing platform to accelerate its growth, drive peak performance and underpin successful innovation. Beyond the strategic cloud adoption, both companies have also forged a partnership around the shared goal of improving customer journeys by driving innovation in the fields of artificial intelligence (AI) and predictive analytics.

In 2020, Contentsquare launched its Experience Partner Ecosystem, which brings together more than 100 technology and strategic partners around a common agenda of innovation through Experience Analytics. Microsoft joined this ecosystem, accompanying Contentsquare as it develops its strategy around AI and predictive analytics, providing expertise to the team and technical support for its R&D efforts.

“We are really pleased to recognize Contentsquare as the French ISV of the Year. This award demonstrates Contentsquare’s commitment on Azure and outstanding Co-Sell motion in France and at the International level. Looking forward to seeing how the combined power of Contentsquare and Microsoft’s expert technology, will allow businesses to face the challenges of digital commerce.”

– Gilles d’Aramon, General Manager, Global Partner Solutions, Microsoft France.

Contentsquare recently unveiled new products and expanded capabilities as part of the Contentsquare platform Summer ‘23 release, including CS Apps for advanced mobile app analytics and Benchmarks to help brands measure their performance against competitors. It also launched CS Retail Media, a new solution designed to give retailers and the brands they distribute access to real-time shopper insights. 

As part of its commitment to delivering better insights, faster, Contentsquare recently launched a dedicated taskforce to develop and add new products and capabilities leveraging generative AI to the company’s innovation roadmap. 

About Contentsquare

Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact. A global leader in digital experience analytics, Contentsquare helps brands everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 1000 leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. For more information, visit www.contentsquare.com.

About the Microsoft Partner of the Year Awards

Microsoft announces Partner of the Year awards annually prior to the Microsoft Inspire global partner conference, which will take place digitally on July 18-19, 2023. The awards recognize Microsoft partners that have developed and delivered outstanding Microsoft-based applications, services, and devices during the past year. They are presented in a variety of categories, with honorees chosen from over 3,900 nominations across more than 100 countries worldwide.

Media Contact:

Erica Ashner

Erica.Ashner@Contentsquare.com 

The post Contentsquare Wins Microsoft ISV 2023 Partner of the Year Award appeared first on Contentsquare.

“My favorite aspect of working at Contentsquare was how much they value the voices of all their CSquad members. I never felt restricted, or that the projects I was receiving were watered down just because I was an intern. There was always full transparency and clarity with all of the projects that were assigned to me. My ideas and questions were always heard, allowing me to do my best work and making me truly feel like a member of the team.”

Reflecting on my Internal Communications Internship at Contentsquare

As my six-month internship with Contentsquare comes to an end, I’m taking this time to reflect on how much growth I’ve experienced. The Internal Communications Intern position had me working directly with Internal Communications Manager, Sabrina Dufour, who allowed me to take this internship in the direction that I wanted and cater it to my passions and skill sets. 

As a sophomore at Rutgers University studying Journalism and Media Studies with a minor in Data Science, writing is a huge part of my daily life. Being able to draft not just global communications, but also pieces for The CSquare Blog, Contentsquare’s internal communications platform, sharing the stories of CSquad members has been one of the highlights of my internship. 

Speaking of the CSquare… contributing to a project and seeing it come into fruition from start to finish was by far the most rewarding experience during my time here! From populating content, writing up captions, and working with the UX Team and Design Team, I truly experienced being part of a united team working towards a collaborative goal.

It’s crazy to believe that I began as an intimidated 18 year old intern on a floor full of accomplished executives and even our very own CEO, Jonathan Cherki. The welcoming environment that was fostered by the entire community shifted my narrative from intimidated to feeling invigorated and excited to come into the office. From the time I clocked in to the time I clocked out everyday, I felt included through gestures such as genuine conversations during lunch, which made my experience that much more positive.

While I learned a plethora of things, the most valuable lessons I’ve learned are to no longer be afraid of edits. I no longer shy away from others seeing and critiquing my work after seeing how it results in a stronger end product. I’ve also mastered time management from balancing multiple projects whilst being a full-time student in college and commuting from out of state. 

So, what’s next for me? I’m excited to announce that I’ll be delving into the world of marketing! I’ve accepted a spring internship position as a marketing intern for a consulting firm here in New York City. Being able to navigate and utilize Hubspot is ultimately what got me this role, which I learned through the creation of The CSquare! 

It’s been rewarding to see that the skills learned here are already applying to advancements in my professional career. I’ll also continue to live out my life as a student as I finish out my sophomore year at Rutgers. I plan on implementing my newly learned leadership qualities to make a difference on campus as the Vice President of Phi Mu, a sorority with the highest overall campus GPA. 

Upon my reflection, all I feel is gratitude towards a company that has kept my best interests at heart and has challenged me to continue growing by pushing me out of my comfort zone. The skills, lessons and connections I have gained at Contentsquare have exceeded my expectations and made this experience valuable beyond measure. I can’t wait to see how transformed Contentsquare is by the time I graduate college, and maybe in a few years you’ll see me returned to the CSquad like I never even left!

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Do you want to join Contentsquare in a global, values-driven, dynamic, and collaborative work environment? To view our careers site, please visit Contentsquare Careers . For more information and opportunities under our Emerging Talent Program, 

The post Contentsquare Talent Spotlight: Lauren Kim, Internal Communications Intern appeared first on Contentsquare.