Blog - Financial Services

5 min read

5 strategies to improve the insurance customer experience

It’s hard for insurance carriers today to offer stand-out products and pricing. But there is one area in which you can still really differentiate in Insurance: Customer experience. Historically a high-churn industry, Insurance is now more focused on nurturing customer loyalty and securing customer retention. As a result, carriers are all vying to provide the […]

5 min read

3 customer retention strategies for banks and insurers

Customer retention is one of the most urgent challenges facing financial services firms today. Consequently, customer retention strategies for banks and insurance providers are in high demand. Of course, customer retention has always been valuable. Returning customers cost less to serve, have a higher lifetime value and are more likely to refer new customers your […]

6 min read

5 reasons to read our Financial Services Customer Experience Benchmark report

With competition heating up in the Financial Services industry, the firms that differentiate and win in 2023 will be those that—with the help of an analytics solution—deliver amazing digital customer experiences. A great financial services customer experience (CX) can make a big difference to a firm’s bottom line. According to a recent Forrester report, a […]

7 min read

4 tips for delivering on-the-money customer experiences for financial services from BlackRock

4 tips to deliver on-the-money customer experiences for financial services from BlackRock APG’s Managing Director, Scott Roen At a time when economic uncertainty is rife, how can FinServ businesses continue to drive growth in 2023? One answer is to meet the growing customer demand for seamless self-service online experiences. How? By investing time and resources […]

4 min read

How the FCA’s new Consumer Duty spotlights the power of the customer experience

In July 2022, the UK’s Financial Conduct Authority (FCA) released the new Consumer Duty, which aims to put customers at the forefront of FinServ products and services. For many firms, this means slight tweaks in their customer experience, product or services. However, for some, it will require more time and resources to become fully compliant. […]

4 min read

How digital consumer behavior is shaping the Financial Services industry in 2024

In the past few years, the financial services (FinServ) industry has undergone a total digital overhaul. Advancements in technology—from generative AI to payment apps—and the rising expectations of tech-savvy consumers are quickly reshaping the so-called traditional FinServ industry. Mike Zarif, Product Lead at Afterpay, says it best: “Today’s customers are used to intuitive experiences like […]

2 min read

Contentsquare Partners with Digital Transformation Consultancy Openbox

Contentsquare Partners with Digital Transformation Consultancy Openbox  Digital experience analytics will prove essential for financial market January 25, 2022 – London, UK – Contentsquare, the global leader in digital experience analytics, today announced Openbox as their first Scotland-based consultancy partner. Openbox are specialists in designing engaging experiences within the financial service sector and are one […]

3 min read

ICYMI: 3 experts share 5 ways BFSI brands can improve their CX

Contentsquare and Kameleoon recently hosted a panel to discuss current digital and customer experience (CX) trends for banking, financial services and insurance (BFSI) companies. Retailers lead the pack when it comes to creating exceptional CX, but why is that? We sat down with industry leaders to discuss how financial services organizations can replicate those successes […]